These terms apply in addition to CleverQM’s general terms for the product “CleverQM Complete” (subscription). In case of conflicts, these product terms prevail.
(1) CleverQM Complete provides access to currently available CleverQM modules (incl. Hazardous Substances, Training) and to additional standard modules once released and enabled for Complete customers. (2) At the time of purchase, CleverQM Complete may not yet be a full QM system. The scope evolves over time.
(1) Services are provided within a standard scope designed for typical medical and dental practices. (2) Fair use: Unusually high effort (e.g., extensive special handling, an above-average number of edge cases, repeated off-schedule rush requests) may, after prior coordination, be offered as a premium/special service or billed separately.
Not automatically included, in particular:
(1) On-site visits are scheduled by agreement. Scope and duration depend on practice size, locations, and actual effort. (2) Additional on-site days/multiple visits may be offered as special services if not covered by the standard scope.
(1) The entry price for new customers may increase quarterly. The applicable entry price is shown in checkout. (2) Entry advantage: Customers keep their entry advantage as long as the subscription remains active without interruption.
(1) In case of payment default, subscription interruption, downgrade, or reactivation after cancellation, the then-current entry price applies and any prior advantage expires. (2) Exceptions require an explicit special agreement.
(1) On Jan 1st, the price may be adjusted based on the consumer price index (CPI). (2) An adjustment occurs only if
All prices are incl. VAT. The final price is rounded up to the next full €10 according to the rounding rule.
(1) The subscription can be cancelled monthly, unless stated otherwise in checkout. (2) Cancellations become effective at the end of the current billing period.
(1) CleverQM may improve, adjust, or replace features as long as core functionality within the standard scope is maintained. (2) New modules become part of the standard scope once released and enabled, unless marked as Premium.
Customers provide required information (e.g., practice data, locations, staff roles) and enable agreed appointments.
CleverQM does not require patient data for core services. Customers must not enter patient data unless explicitly intended.
(1) CleverQM is liable as required by law unless limited herein. (2) For minor negligence, CleverQM is liable only for breach of essential obligations and limited to foreseeable typical damages. (3) For inspections/authority decisions: CleverQM supports documentation and proofs; no guarantee of outcomes is provided.
Governing law, venue, and severability follow CleverQM’s general terms unless explicitly deviating here.